| We've now been using this [SPLTOOL] for over 5 years. We've
had, in that time, a sum total of 2 events that required us to seek help
from you. In 5 years. 2 times. I don't think I 've ever had a software package
anywhere near as stable. - Christopher J. Devous, Director of Systems Development,
The Antigua Group |
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Is your software ready for V6R1?
Yes it is. We have checked the current versions of the following software
to ensure it will be ready for V6R1:
The current versions of our software was checked using the IBM supplied
Analyze Object Conversion (ANZOBJCVN) command running on V5R4.
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Do you have a phone number we can reach you at?
In most cases the use of email makes it easier and faster for us to
provide you with a solution to your problem or an answer to your question.
This is especially true when job logs, commands and other technical information
is needed.
Using email as the primary means of communication also allows us to keep
costs down and pass those savings on to you. For over ten years we have
use email as the primary means of communication and we believe that is
part of our success in making sure our customers get their questions answered
promptly.
Should a phone coversation be necessary, we are more than happy to contact
you.
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I just upgraded to V5R3. Are there any updates
I need for any of your software?
IBM made some "security" changes to V5R3 and didn't make them
very well known. This change affects almost all software that uses the
/tmp directory for temporary storage. This includes BVSTools.com software
like SPLTOOL, MAILTOOL and AFPTOOL.
To fix this, use the following command:
CHGATR OBJ('/tmp') ATR(*RSTDRNMUNL) VALUE(*NO)
Click
Here for the IBM APAR details on this issue.
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Where can I find my machine serial number and
model number?
Your serial number can be found using the following command:
DSPSYSVAL QSRLNBR
Your model number can be found using the following command:
DSPSYSVAL QMODEL
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We just upgraded/replaced our AS/400. What do
I need to do to register?
Because we do not charge a yearly maintenance/support/upgrade fee, you
will need to purchase new registration keys for any software you wish
to continue using. If you just purchased your keys recently (within a
couple of months), contact us and we can discuss more details.
If your upgrade or replacement machine has a new serial number and/or
model number, please email us the serial number and the model number of
the machine no longer in use as well as the serial number and model number
of the new machine so we can get new registration keys ready for you.
Please also be sure to let us know the total number of partitions you'll
be running the software on for each machine.
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I'm trying to upload one of your tools to my machine,
but I can't figure out how to do it. Do you have instructions?
Yes! We have full instructions on how to upload our software to your
machine using FTP. You can view these instructions by clicking
here.
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How do I determine the version of your software
that I am using?
With any of our software, simply type the command on the command line,
prompt on it, then move the cursor to the top line and press the help
key. There you will see the version as well as contact information.
The OUTQTRG application is one exception. To find the version of this
application simply type GO OUTQTRG on the command line and the version
will be displayed at the top of the OUTQTRG menu display.
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Moving to V6R1? See our FAQ page for compatibilty questions.
Our address has changed! Please see our updated address on the Contacts Page
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